As part of our continuous efforts to enhance digitalisation, we are pleased to inform that claims submission of all classes can be done online. Please note that from 1 December 2021, ERGO no longer accept hardcopy claim forms.
To ensure speedy claims processing, please follow the below guidelines:
For Emergency Medical Assistance, please call our ERGO Assistance Hotline at 6238 9909. (Please note that general claims enquiries will not be serviced at this number.)
Simply submit your claims via our online claim portal by following simple steps indicated below.
*Note: Each claim is unique and will be assessed based on its merit. We would, from time to time, request further information from you, for us to assess your claim. You do not need to send us original documents, however we require you to keep all original documents for 12 months from the date of submission, in the event we need to sight them. We would like to remind you, that we will deny claims that are either dishonest or of fraudulent nature, and such claims will be referred to the appropriate authorities.
Please provide your bank details for faster claims processing. Once approved, your claim amount will be credited into your bank account.
We will only credit into the Policyholder’s/Insured Person’s account.
Notification of payment will be sent to your email address stated in your details.
If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types, you do not need to send us original documents. However, we require you to keep all original documents for 6 months from the date of submission, in the event we need them.
By submitting this claim form online, you:
Please note that this procedure is only intended as a guide. Each claim submitted to ERGO will be reviewed based on its own merits in accordance with the concerned policy terms and conditions. We reserve our right to request for additional documents and/or information on a case-by-case basis.
Please keep all original documents and invoices for 12 months from the date of online submission for verification purpose
Kindly note that it may take longer to process a claim if we require additional information or documents from you. For any claims enquiry, amendment of details or submission of supporting or original documents, please email our friendly claims officers at firstname.lastname@example.org with your policy number
Important Note: The acceptance of this online claim form does NOT constitute an admission of liability by ERGO Insurance Pte Ltd. or waiver of its rights.