Trusted by more than 11 million customers worldwide.
Motor Insurance Claim
Motor Insurance Claim
Motor Insurance Claim

As part of our continuous efforts to enhance digitalisation, we are pleased to inform that claims submission of all classes can be done online. Please note that from 1 December 2021, ERGO no longer accept hardcopy claim forms.

Emergency Assistance

In the event of an accident stay calm and take the following steps:

  1. Call our 24-hour Mobile Accident Response Service JP Knights (FLASH Mobile reporting) hotline 6100 1620 to receive immediate assistance. A Field Officer will be dispatched to the scene within 20 minutes to render assistance and guide you through the electronic filing of your accident report.
  2. Do not engage in a conversation with any unknown party before the field officer arrives.
  3. If the other parties involved in the accident are unable to wait for our Field Officer to arrive, do take photographs of the position and damage to the vehicles if possible.
  4. If there are witnesses, note down their names, NRIC numbers, addresses and telephone numbers.
  5. Do not admit or discuss liability.

Reporting & accident repair

Our panel workshops provide quality repair and service with a 6-month warranty period. Please click here for a list of our Authorised Workshops/Reporting Centres.

With effect from 1 June 2008, under the regime of the Motor Claims Framework, all motorists in Singapore involved in a Non-Injury Motor accident are required to report the accident with their damaged vehicle through JP Knights (FLASH Mobile reporting) or insurers Authorised Workshops/Reporting Centers within 24 hours or the next working day of the accident.

Lodge a police report for the following motor accident cases:

  1. Injury cases;
  2. Non-injury case involving a Government vehicle, damage to Government property and foreign vehicle;
  3. Non-injury case involving a pedestrian or cyclist
Police report is also required if the accident involves
- Fatality;
- Damage to government property;
- Foreign vehicle;
- Pedestrian or cyclist;
- Hit-and-run case; or
- Injury cases where
i. at least one person involved in the accident was taken to hospital from the accident scene by an ambulance/ self conveyed; or
ii. any party involved in the accident was injured and obtained outpatient medical leave for 3 days or more.

Towing (includes Malaysia) or roadside assistance

If your vehicle cannot be driven or has broken down, please call our 24-hour Mobile Accident Response Service JP Knights (FLASH Mobile reporting) hotline at +65 6100 1620 for assistance

For accidents outside Singapore

If your vehicle is involved in an accident/loss in Malaysia, you are required to make a report at a police station in Malaysia.

For assistance, you may contact our 24-hour Mobile Accident Response Service JP Knights (FLASH Mobile reporting) hotline at +65 6100 1620

Windscreen damage claim

ERGO’s specialist windscreen repairer:

GLAZITY AUTO PTE LTD
32 Old Toh Tuck Rd
#02-04 IBIZ CENTRE
Singapore 597658

Towing:
GLASS-FIX PTE.LTD.
52 Ubi Ave 3
#04-42 Frontier E Park @Ubi
Singapore 408867
1 Bukit Batok Crescent
#08-48 Wcega Plaza
Singapore 658064
Fax:
+65 6749 0541 / +65 6570 9342
9:00am – 6:00pm (Mon-Fri)
9:00am – 1:00pm (Sat)
Download the windscreen damage claim form here

Motor Claim Form

Please note that we do not accept accident reporting via online submissions. Please either call our hotline at 6100 1620 Or visit any of our authorized workshop/reporting centres in other to make an accident report.

Simply submit your supporting documents via our online claim portal by following simple steps indicated below.

*Note: Each claim is unique and will be assessed based on its merit. We would, from time to time, request further information from you, for us to assess your claim. You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them. We would like to remind you, that we will deny claims that are either dishonest or of fraudulent nature, and such claims will be referred to the appropriate authorities.

Personal Information
The policy number must be entered The policy number format is invalid
The policy holder's name must be entered The policy holder's name can only contain letters
The claimant's name must be entered The claimant's name must only contain letters
The claimant's NRIC number must be entered The claimant's NRIC number must contain letters and numbers only
Your mobile number must be entered The entered mobile number format is invalid
Your email address must be entered Your email address must be entered
Your postal address must be entered
Claims Payment
The name of your bank must be entered
The SWIFT code for your bank must be entered The bank SWIFT code must contain between 8 and 11 letters and numbers only
Your bank account number must be entered
The bank account holder's name must be entered

Please provide your bank details for faster claims processing. Once approved, your claim amount will be credited into your bank account.

We will only credit into the Policyholder’s/Insured Person’s account. Notification of payment will be sent to your email address stated in your details.

The company shall:
  1. be discharged from all liability under this claim and
  2. not be liable for any and all losses incurred by you, as a result of you providing the company with inaccurate bank account number under this section for the payment of this claim.
Description of Claim
The amount being claimed must be entered
The location of the accident must be entered
The date of the accident must be entered
The nature of the claim must be entered
A brief description of the accident must be entered
Have you made a claim against any other party in respect of this event?
If yes, please provide details
The name of the third party/insurer must be entered
The third party policy/reference number must be entered
The type of third party benefits must be entered
You must answer if a claim has already been filed against the third party
You must enter the third party claim amount
I Agree

Upload Supporting Documents

If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types, you do not need to send us original documents. However, we require you to keep all original documents for 6 months from the date of submission, in the event we need them.

1) Claim Form. Please download, complete claim form and upload here * (JPG, PNG, GIF, PDF, ZIP)
No file chosen
{{ item.name }}
2) Any other supporting documents (JPG, PNG, GIF, PDF, ZIP)
No file chosen
{{ item.name }}
Declaration and Submission

By submitting this claim form online, you:

  1. declare that the particulars stated above are true, accurate and complete and understand that if you have in this or in any further declaration in respect of this claim, made any false or fraudulent statement or suppress conceal or falsely state any material fact whatsoever my claim may be refused and referred to the relevant /appropriate authorities .
  2. authorise any person or organisation who has relevant information on this claim, including any medical practitioner, health care provider, insurance company and investigative agencies, to release and exchange such information (including personal health information) requested by ERGO Insurance and/or its claims service providers.
  3. authorise ERGO Insurance and its claims service providers to collect, use, disclose and/or process your personal data set out in this form and any other information provided by you or possessed by ERGO Insurance for the purpose of enabling ERGO to provide you with services required of an insurance provider, such as evaluating, processing, administering, and/or managing of your relationship and policies with ERGO Insurance. This includes among other things policy servicing, processing, investigating, handling, administering and/or settling your claim with ERGO or other insurers.
  4. understand that ERGO Insurance may/will disclose and transfer your personal data to third parties, including but not limited to its affiliates, representatives, agents and third party service providers, lawyers/law firms, whether located within or outside Singapore, for one or more of the above purposes, and the said third parties may/will subsequently collect, use, disclose and/or process your personal data for or more of the above purposes;
  5. accept that the personal data protection clauses herein are not exhaustive and you have read, understood and accept the terms of ERGO’s Personal Data Protection Policy at https://www.ergo.com.sg/pdpa/;
  6. confirm that you are authorised to disclose information (including personal health information) about the insured person if this claim is made on behalf of them./li>
  7. confirm that you or the insured person is not claiming from any other insurance policy or on your or insured person's employment benefits provided by your or insured person’s employer.
  8. agree and accept that ERGO Insurance reserves the rights to contact the institution directly for validation of any submitted medical document’s authenticity and can request for the original bill/certified true copies whenever necessary within 1 year from the date of receipt of such medical document.

Please note that this procedure is only intended as a guide. Each claim submitted to ERGO will be reviewed based on its own merits in accordance with the concerned policy terms and conditions. We reserve our right to request for additional documents and/or information on a case-by-case basis.

Please keep all original documents and invoices for 12 months from the date of online submission for verification purpose

Kindly note that it may take longer to process a claim if we require additional information or documents from you. For any claims enquiry, amendment of details or submission of supporting or original documents, please email our friendly claims officers at onlineclaims@ergo.com.sg with your policy number

I Agree You must accept the terms of the above declaration

Important Note: The acceptance of this online claim form does NOT constitute an admission of liability by ERGO Insurance Pte Ltd. or waiver of its rights.