Accident reporting & claim procedure

Reporting & accident repair

With effect from 1 June 2008, under the regime of the Motor Claims Framework, all motorists in Singapore involved in a Non-Injury Motor accident are required to report the accident with their damaged vehicle through JP Knights (FLASH Mobile reporting) or insurers Authorised Workshops/Reporting Centres within 24 hours or the next working day of the accident.

Please proceed to any of our reporting centres listed here or call our FLASH mobile reporting hotline at +65 6100 1620 to make your motor accident report.

The following documents are required for accident reporting:

Owner’s Identity Card (i.e. NRIC, FIN, passport, etc);
Driver’s Identity Card & Driving License;
Certificate of Insurance (latest copy)
Company Stamp (if vehicle is registered under a company)
Authorisation Letter/ Email from owner if the driver is not the owner/ policy holder
Your accident vehicle (for photo-taking purpose)
Singpass (optional)

Our panel workshops provide quality repair and service with a 6-month warranty period if you are making an Own Damage claim against your ERGO’s motor policy. Please click here for a list of our Authorised Workshops/Reporting Centres.

Emergency Assistance

In the event of an accident stay calm and take the following steps:

Call our 24-hour Mobile Accident Response Service JP Knights (FLASH Mobile reporting) hotline +65 6100 1620 to receive immediate assistance. A Field Officer will be dispatched to the scene within 20 minutes to render assistance and guide you through the electronic filing of your accident report.
Do not engage in a conversation with any unknown party before the field officer arrives.
If the other parties involved in the accident are unable to wait for our Field Officer to arrive, do take photographs of the position and damage to the vehicles if possible.
If there are witnesses, note down their names, NRIC numbers, addresses and telephone numbers.
Do not admit or discuss liability.

Non-accidental roadside assistance

Non-accidental roadside assistance is not included in your motor insurance policy. However, if you do need onsite assistance, you can reach out to Yellowbull for towing, battery replacement, or tyre replacement services via their website or by calling 91013232. Please be aware that this service is offered on a voluntary basis.

When to make a Police Report

Lodge a police report for the following motor accident cases:

Injury cases;
Non-injury case involving a Government vehicle, damage to Government property and foreign vehicle;
Non-injury case involving a pedestrian or cyclist

Police report is also required if the accident involves

- Fatality;
- Damage to government property;
- Foreign vehicle;
- Pedestrian or cyclist;
- Hit-and-run case; or
- Injury cases where

i. at least one person involved in the accident was taken to hospital from the accident scene by an ambulance/ self-conveyed; or
ii. any party involved in the accident was injured and obtained outpatient medical leave for 3 days or more.

Towing (includes Malaysia)

If you encounter a motor accident either in Singapore or West Malaysia , please call our 24-hour Mobile Accident Response Service JP Knights (FLASH Mobile reporting) hotline at +65 6100 1620 for assistance.

For accidents outside Singapore

If your vehicle is involved in an accident/loss in Malaysia, you are required to make a report at a police station in Malaysia.

For assistance, you may contact our 24-hour Mobile Accident Response Service JP Knights (FLASH Mobile reporting) hotline at +65 6100 1620

Windscreen damage claim

If your windscreen is damaged, please visit one of our ERGO’s specialist windscreen repairers in order to make an windscreen claim. Our windscreen specialist repairers are as follows:

AUTO GLASS VENTURE PTE. LTD (Preferred Partner)
1 Bukit Batok Crescent
#04-23 WCEGA Plaza
Singapore 658064

Tel:

+65 6569 2318

8 Kaki Bukit Avenue 4
#03-29 Premier @ Kaki Bukit
Singapore 415875

Tel:

+65 6702 1095

GLAZITY AUTO PTE LTD
32 Old Toh Tuck Rd
#02-04 IBIZ CENTRE
Singapore 597658

13 Kaki Bukit Rd 4
#01-28 Bartley Biz Centre
Singapore 417807

Email:

claims@glazity.sg / denise@glazity.sg

Tel:

+65 6909 9906

Towing:

+65 9688 3619

GLASS-FIX PTE.LTD.
52 Ubi Ave 3
#04-42 Frontier E Park @Ubi
Singapore 408867

48 Toh Guan Road East
#03-128 Enterprise Hub
S (608586)

Email:

info@glass-fix.net

Tel:

+65 6278 0887

Fax:

+65 6749 0541 / +65 6570 9342

Please call our specialist windscreen repairers to enquire on the latest opening hours before visiting them

Download the windscreen damage claim form here