As part of our continuous efforts to enhance digitalisation, we are pleased to inform that claims submission of all classes can be done online. Please note that from 1 December 2021, ERGO no longer accept hardcopy claim forms.
From 1 January 2020:
For complete information kindly visit MOM Website
Documents Upload (PDF for Documents and JPG for Photographs)
Reporting of Accidents
Please provide your bank details for faster claims processing. Once approved, your claim amount will be credited into your bank account.
We will only credit into the Policyholder’s/Insured Person’s account.
Notification of payment will be sent to your email address stated in your details.
If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types, you do not need to send us original documents. However, we require you to keep all original documents for 6 months from the date of submission, in the event we need them.
By submitting this claim form online, you:
Please note that this procedure is only intended as a guide. Each claim submitted to ERGO will be reviewed based on its own merits in accordance with the concerned policy terms and conditions. We reserve our right to request for additional documents and/or information on a case-by-case basis.
Please keep all original documents and invoices for 12 months from the date of online submission for verification purpose
Kindly note that it may take longer to process a claim if we require additional information or documents from you. For any claims enquiry, amendment of details or submission of supporting or original documents, please email our friendly claims officers at firstname.lastname@example.org with your policy number
Important Note: The acceptance of this online claim form does NOT constitute an admission of liability by ERGO Insurance Pte Ltd. or waiver of its rights.