As part of our continuous efforts to enhance digitalisation, we are pleased to inform that claims submission of all classes can be done online. Please note that from 1 December 2021, ERGO no longer accept hardcopy claim forms.

Emergency Assistance

In the event of an accident stay calm and take the following steps:

Call our 24-hour Mobile Accident Response Service JP Knights (FLASH Mobile reporting) hotline 6100 1620 to receive immediate assistance. A Field Officer will be dispatched to the scene within 20 minutes to render assistance and guide you through the electronic filing of your accident report.
Do not engage in a conversation with any unknown party before the field officer arrives.
If the other parties involved in the accident are unable to wait for our Field Officer to arrive, do take photographs of the position and damage to the vehicles if possible.
If there are witnesses, note down their names, NRIC numbers, addresses and telephone numbers.
Do not admit or discuss liability.

Reporting & accident repair

Our panel workshops provide quality repair and service with a 6-month warranty period. Please click here for a list of our Authorised Workshops/Reporting Centres.

With effect from 1 June 2008, under the regime of the Motor Claims Framework, all motorists in Singapore involved in a Non-Injury Motor accident are required to report the accident with their damaged vehicle through JP Knights (FLASH Mobile reporting) or insurers Authorised Workshops/Reporting Centers within 24 hours or the next working day of the accident.

Lodge a police report for the following motor accident cases:

Injury cases;
Non-injury case involving a Government vehicle, damage to Government property and foreign vehicle;
Non-injury case involving a pedestrian or cyclist

Police report is also required if the accident involves

- Fatality;
- Damage to government property;
- Foreign vehicle;
- Pedestrian or cyclist;
- Hit-and-run case; or
- Injury cases where

i. at least one person involved in the accident was taken to hospital from the accident scene by an ambulance/ self conveyed; or

ii. any party involved in the accident was injured and obtained outpatient medical leave for 3 days or more.

Towing (includes Malaysia) or roadside assistance

If your vehicle cannot be driven or has broken down, please call our 24-hour Mobile Accident Response Service JP Knights (FLASH Mobile reporting) hotline at +65 6100 1620 for assistance

For accidents outside Singapore

If your vehicle is involved in an accident/loss in Malaysia, you are required to make a report at a police station in Malaysia.

For assistance, you may contact our 24-hour Mobile Accident Response Service JP Knights (FLASH Mobile reporting) hotline at +65 6100 1620

Windscreen damage claim

ERGO’s specialist windscreen repairer:

GLAZITY AUTO PTE LTD
32 Old Toh Tuck Rd
#02-04 IBIZ CENTRE
Singapore 597658

Email:

claims@glazity.sg / denise@glazity.sg

Tel:

+65 6909 9906

Towing:

+65 9688 3619

GLASS-FIX PTE.LTD.
52 Ubi Ave 3
#04-42 Frontier E Park @Ubi
Singapore 408867

1 Bukit Batok Crescent
#08-48 Wcega Plaza
Singapore 658064

Email:

info@glass-fix.net

Tel:

+65 6278 0887

Fax:

+65 6749 0541 / +65 6570 9342

9:00am – 6:00pm (Mon-Fri)
9:00am – 1:00pm (Sat)

Download the windscreen damage claim form here