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Marine Cargo, Cargo Transport Operator Liability & Bailee’s Liability Claim
Marine Cargo, Cargo Transport Operator Liability & Bailee’s Liability Claim
Marine Cargo, Cargo Transport Operator Liability & Bailee’s Liability Claim

Marine Cargo , Cargo Transport Operator Liability & Bailee’s Liability Claim

As part of our continuous efforts to enhance digitalisation, we are pleased to inform that claims submission of all classes can be done online. Please note that from 1 December 2021, ERGO no longer accept hardcopy claim forms.

Simply submit your claims via our online claim portal by following simple steps indicated below.

Personal Information
The policy number must be entered The policy number format is invalid
The policy holder's name must be entered The policy holder's name can only contain letters
The claimant's name must be entered The claimant's name must only contain letters
The claimant's NRIC number must be entered The claimant's NRIC number must contain letters and numbers only
Your mobile number must be entered The entered mobile number format is invalid
Your email address must be entered Your email address must be entered
Your postal address must be entered
Claims Payment
The name of your bank must be entered
The SWIFT code for your bank must be entered The bank SWIFT code must contain between 8 and 11 letters and numbers only
Your bank account number must be entered
The bank account holder's name must be entered

Please provide your bank details for faster claims processing. Once approved, your claim amount will be credited into your bank account.

We will only credit into the Policyholder’s/Insured Person’s account. Notification of payment will be sent to your email address stated in your details.

The company shall:
  1. be discharged from all liability under this claim and
  2. not be liable for any and all losses incurred by you, as a result of you providing the company with inaccurate bank account number under this section for the payment of this claim.
Description of Claim
The amount being claimed must be entered
The location of the accident must be entered
The date of the accident must be entered
The nature of the claim must be entered
A brief description of the accident must be entered
Have you made a claim against any other party in respect of this event?
If yes, please provide details
The name of the third party/insurer must be entered
The third party policy/reference number must be entered
The type of third party benefits must be entered
You must answer if a claim has already been filed against the third party
You must enter the third party claim amount
I Agree
Upload Supporting Documents
1) Certificate Of Insurance (JPG, PNG, GIF, PDF, ZIP)
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2) Commercial Invoice (JPG, PNG, GIF, PDF, ZIP)
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3) Packing List/ Cargo Manifest / Tally Sheets / Mate’s Receipt * (JPG, PNG, GIF, PDF, ZIP)
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4) Bill of Lading/Airway Bill with terms and conditions on the reverse side * (JPG, PNG, GIF, PDF, ZIP)
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5) Delivery Note/Receipt Order/Inspection/Technical/QC Report/Vessel’s Out-turn Report/Cargo Irregularity Report * (JPG, PNG, GIF, PDF, ZIP)
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6) Container Damage Report or Equipment Interchange Receipt * (JPG, PNG, GIF, PDF, ZIP)
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7) Port Certificate of Discharge * (JPG, PNG, GIF, PDF, ZIP)
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8) Letter of Protest / written confirmation of Non-Delivery from Carrier * (JPG, PNG, GIF, PDF, ZIP)
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9) Correspondence exchanged with the Carriers and other parties regarding their liability for the loss or damage * (JPG, PNG, GIF, PDF, ZIP)
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10) Police Report for theft/hijack cases (JPG, PNG, GIF, PDF, ZIP)
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11) Survey Report or other documentary evidence to show the extent of the loss or damage (JPG, PNG, GIF, PDF, ZIP)
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12) Claim Bill (JPG, PNG, GIF, PDF, ZIP)
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13) Any other supporting documents (JPG, PNG, GIF, PDF, ZIP)
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Declaration and Submission

By submitting this claim form online, you:

  1. declare that the particulars stated above are true, accurate and complete and understand that if you have in this or in any further declaration in respect of this claim, made any false or fraudulent statement or suppress conceal or falsely state any material fact whatsoever my claim may be refused and referred to the relevant /appropriate authorities .
  2. authorise any person or organisation who has relevant information on this claim, including any medical practitioner, health care provider, insurance company and investigative agencies, to release and exchange such information (including personal health information) requested by ERGO Insurance and/or its claims service providers.
  3. authorise ERGO Insurance and its claims service providers to collect, use, disclose and/or process your personal data set out in this form and any other information provided by you or possessed by ERGO Insurance for the purpose of enabling ERGO to provide you with services required of an insurance provider, such as evaluating, processing, administering, and/or managing of your relationship and policies with ERGO Insurance. This includes among other things policy servicing, processing, investigating, handling, administering and/or settling your claim with ERGO or other insurers.
  4. understand that ERGO Insurance may/will disclose and transfer your personal data to third parties, including but not limited to its affiliates, representatives, agents and third party service providers, lawyers/law firms, whether located within or outside Singapore, for one or more of the above purposes, and the said third parties may/will subsequently collect, use, disclose and/or process your personal data for or more of the above purposes;
  5. accept that the personal data protection clauses herein are not exhaustive and you have read, understood and accept the terms of ERGO’s Personal Data Protection Policy at https://www.ergo.com.sg/pdpa/;
  6. confirm that you are authorised to disclose information (including personal health information) about the insured person if this claim is made on behalf of them./li>
  7. confirm that you or the insured person is not claiming from any other insurance policy or on your or insured person's employment benefits provided by your or insured person’s employer.
  8. agree and accept that ERGO Insurance reserves the rights to contact the institution directly for validation of any submitted medical document’s authenticity and can request for the original bill/certified true copies whenever necessary within 1 year from the date of receipt of such medical document.

Please note that this procedure is only intended as a guide. Each claim submitted to ERGO will be reviewed based on its own merits in accordance with the concerned policy terms and conditions. We reserve our right to request for additional documents and/or information on a case-by-case basis.

Please keep all original documents and invoices for 12 months from the date of online submission for verification purpose

Kindly note that it may take longer to process a claim if we require additional information or documents from you. For any claims enquiry, amendment of details or submission of supporting or original documents, please email our friendly claims officers at onlineclaims@ergo.com.sg with your policy number

I Agree You must accept the terms of the above declaration

Important Note: The acceptance of this online claim form does NOT constitute an admission of liability by ERGO Insurance Pte Ltd. or waiver of its rights.