Travel Notices

ERGO TravelProtect Travel Notice – Update on COVID-19

Since the World Health Organisation (WHO) declared the outbreak of the Novel Coronavirus COVID-19 a Public Health Emergency of International Concern on 31st January 2020, and a Global Pandemic as on 11th March 2020, ERGO has been experiencing much higher queries than usual. As such, we would like to apologise for the inconvenience caused for any longer response times.

We understand your concern and would like to assure you that ERGO is keeping a close watch on the situation. We will continue to provide relevant updates to our website from time to time as the situation evolves.

In the interest of public safety, we would like to request all our customers to avoid visiting our office during this period. However if you need to visit us, we recommend that you wear a mask. Please be informed that you will be subject to screening and your temperature will be measured by our building management before you are allowed an entry.

Thank you for your understanding.

ERGO TravelProtect Policy Response

The Novel Coronavirus outbreak has been widely reported in the media, and alerts have been issued by the World Health Organisation and the Ministry of Health, Singapore. ERGO Singapore is treating this Event as known and foreseen, effective 30 January 2020 and we have been updating the travel notice on our website and iPartners regularly.

Notwithstanding the travel notice published on our website, as on 11th March 2020, WHO has declared COVID19 as a pandemic. Please note that Epidemic or pandemic as declared by the World Health Organization is explicitly excluded in our policy as mentioned under Section 4 – General Exclusions part 30.

As such, any claims arising after 11th March 2020 0001 hours due to COVID19 would be explicitly excluded; irrespective of the purchase date of the policy, booking date of the trip or the commencement date of the trip.

If you have purchased a Travel Insurance policy from us, please take note:

If You Have/Had Bought Your Travel Policy For Travel To It Means ERGO Singapore Will
On or after 20th January 2020, 2000 hours Wuhan not cover any claims related to the outbreak
On or after 27th Jan 2020, 1900 hours Mainland China not cover any claims related to the outbreak
On or after 30th Jan 2020, 0001 hours Anywhere Globally not cover any claims related to the outbreak
Any time before or after the above dates Anywhere Globally not cover any claims related to the outbreak for trips commencing after 11th March 2020 0001 hours irrespective of the purchase date of the policy or the booking date of the trip.

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All other claims will be assessed in accordance with our policy terms and conditions. As the situation pertaining to this outbreak develops, coverage for other benefits may also be subject to change. We will continue to update this notice as and when new information becomes available. For policies issued prior to 30 Jan 2020, 0001 hours, where the trips commenced before 11th March 2020 0001 hours, we will assess claims based on the policy terms and conditions.

For more information on the coronavirus, please check the World Health Organisation website.

Travel claims can be lodged here.

Let’s be responsible citizens. Here is the official guideline from the Health Promotion Board Singapore on when and how to wear masks, click here.

Information is accurate as at 11th Mar 2020. As this is a developing event, information may change from time to time.