Travel Notices

Outbreak of a new coronavirus strain (Wuhan Virus)

With the spread of a new coronavirus strain from Wuhan, China and indications of human to human transmission, please be aware that travel restrictions have been issued for all travel to, from and through Wuhan and other parts of Mainland China, by the Ministry of Foreign Affairs.

ERGO TravelProtect Policy Response

The Novel Coronavirus outbreak has been widely reported in the media, and alerts have been issued by the World Health Organisation and the Ministry of Health, Singapore. ERGO Singapore is treating this Event as known and foreseen, effective 30 January 2020.

ERGO Singapore will not cover any claims arising from this Event if your policy was issued on or after 30 January 2020, 0001 hours. For policies issued prior to 30 Jan 2020, 0001 hours, we will assess claims based on the policy terms and conditions.

Notwithstanding the above, for travel to Wuhan or Mainland China, ERGO Singapore will not cover any claims arising from this Event, if your policy was issued on or after:
(a) 20 January 2020, 8 pm for insured(s) travelling to Wuhan
(b) 27 January 2020, 7 pm for insured(s) travelling to the rest of Mainland China,

Subject to the terms and conditions of your policy.

For more information on the coronavirus, please check the World Health Organisation website.

Travel claims can be lodged here.

Let’s be responsible citizens. Here is the official guideline from the Health Promotion Board Singapore on when and how to wear masks, click here.