Travel Insurance Claim 2019-07-23T09:33:14+00:00

Travel Insurance – Online Claim Submission

Simply submit your claims via our online claim portal by following simple steps indicated below. Before you start the online submission please click here to see the list of supporting documents required to be uploaded for each claim type. You can quickly take a photo of the supporting documents with your mobile phone (or with your laptop!). No more filling up of lengthy claim form or mailing the hardcopy of your supporting documents*. Just submit online, sit back and relax while we work on your claim.

*Note: Each claim is unique and will be assessed based on its merit. We would, from time to time, request further information from you, for us to assess your claim. You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them. We would like to remind you, that we will deny claims that are either dishonest or of fraudulent nature, and such claims will be referred to the appropriate authorities.


Select Claim Type

Medical
Theft or damage to personal belongings
Travel disruptions
Total and permanent disability
Death
Other Benefits

Personal Information





Claims Payment


Please provide your bank details for faster claims processing. Once approved, your claim amount will be credited into your bank account.

We will only credit into the Policyholder’s/Insured Person’s account.
Notification of payment will be sent to your email address stated in your details. The company shall:
(i) be discharged from all liability under this claim and
(ii) not be liable for any and all losses incurred by you, as a result of you providing the company with inaccurate bank account number under this section for the payment of this claim.




Medical





Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.







Declaration and Submission


By submitting this claim form online, you:

  1. declare that the particulars stated above are true, accurate and complete and understand that if you have in this or in any further declaration in respect of this claim, made any false or fraudulent statement or suppress conceal or falsely state any material fact whatsoever my claim may be refused.
  2. authorise any person or organisation who has relevant information on this claim, including any medical practitioner, health care provider, insurance company and investigative agencies, to release and exchange such information (including personal health information) requested by ERGO Insurance and/or its claims service providers.
  3. authorise ERGO Insurance and its claims service providers to collect, use, disclose and/or process your personal data set out in this form and any other information provided by you or possessed by ERGO Insurance for the purpose of enabling ERGO to provide you with services required of an insurance provider, such as evaluating, processing, administering, and/or managing of your relationship and policies with ERGO Insurance. This includes among other things policy servicing, processing, investigating, handling, administering and/or settling your claim with ERGO or other insurers.
  4. understand that ERGO Insurance may/will disclose and transfer your personal data to third parties, including but not limited to its affiliates, representatives, agents and third party service providers, lawyers/law firms, whether located within or outside Singapore, for one or more of the above purposes, and the said third parties may/will subsequently collect, use, disclose and/or process your personal data for or more of the above purposes;
  5. accept that the personal data protection clauses herein are not exhaustive and you have read, understood and accept the terms of ERGO’s Personal Data Protection Policy at https://www.ergo.com.sg/pdpa;
  6. confirm that you are authorised to disclose information (including personal health information) about the insured person if this claim is made on behalf of them.
  7. confirm that you or the insured person is not claiming from any other insurance policy or on your or insured person's employment benefits provided by your or insured person’s employer.

I Agree

    

Imp Note: The acceptance of this online claim form does NOT constitute an admission of liability by ERGO Insurance Pte Ltd. or waiver of its rights.

Personal Information





Claims Payment


Please provide your bank details for faster claims processing. Once approved, your claim amount will be credited into your bank account.

We will only credit into the Policyholder’s/Insured Person’s account.
Notification of payment will be sent to your email address stated in your details. The company shall:
(i) be discharged from all liability under this claim and
(ii) not be liable for any and all losses incurred by you, as a result of you providing the company with inaccurate bank account number under this section for the payment of this claim.




Theft or Damage to Personal Belongings



Description of Item(s) you lost:




Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.


Description of Item(s) Damaged:




Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.




Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.





Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.




Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.



Declaration and Submission

By submitting this claim form online, you:

  1. declare that the particulars stated above are true, accurate and complete and understand that if you have in this or in any further declaration in respect of this claim, made any false or fraudulent statement or suppress conceal or falsely state any material fact whatsoever my claim may be refused.
  2. authorise any person or organisation who has relevant information on this claim, including any medical practitioner, health care provider, insurance company and investigative agencies, to release and exchange such information (including personal health information) requested by ERGO Insurance and/or its claims service providers.
  3. authorise ERGO Insurance and its claims service providers to collect, use, disclose and/or process your personal data set out in this form and any other information provided by you or possessed by ERGO Insurance for the purpose of enabling ERGO to provide you with services required of an insurance provider, such as evaluating, processing, administering, and/or managing of your relationship and policies with ERGO Insurance. This includes among other things policy servicing, processing, investigating, handling, administering and/or settling your claim with ERGO or other insurers.
  4. understand that ERGO Insurance may/will disclose and transfer your personal data to third parties, including but not limited to its affiliates, representatives, agents and third party service providers, lawyers/law firms, whether located within or outside Singapore, for one or more of the above purposes, and the said third parties may/will subsequently collect, use, disclose and/or process your personal data for or more of the above purposes;
  5. accept that the personal data protection clauses herein are not exhaustive and you have read, understood and accept the terms of ERGO’s Personal Data Protection Policy at https://www.ergo.com.sg/pdpa;
  6. confirm that you are authorised to disclose information (including personal health information) about the insured person if this claim is made on behalf of them.
  7. confirm that you or the insured person is not claiming from any other insurance policy or on your or insured person's employment benefits provided by your or insured person’s employer.

I Agree

    

Imp Note: The acceptance of this online claim form does NOT constitute an admission of liability by ERGO Insurance Pte Ltd. or waiver of its rights.

Personal Information





Claims Payment


Please provide your bank details for faster claims processing. Once approved, your claim amount will be credited into your bank account.

We will only credit into the Policyholder’s/Insured Person’s account.
Notification of payment will be sent to your email address stated in your details. The company shall:
(i) be discharged from all liability under this claim and
(ii) not be liable for any and all losses incurred by you, as a result of you providing the company with inaccurate bank account number under this section for the payment of this claim.




Travel Disruptions





Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.










Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.










Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.





Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.




Declaration and Submission

By submitting this claim form online, you:

  1. declare that the particulars stated above are true, accurate and complete and understand that if you have in this or in any further declaration in respect of this claim, made any false or fraudulent statement or suppress conceal or falsely state any material fact whatsoever my claim may be refused.
  2. authorise any person or organisation who has relevant information on this claim, including any medical practitioner, health care provider, insurance company and investigative agencies, to release and exchange such information (including personal health information) requested by ERGO Insurance and/or its claims service providers.
  3. authorise ERGO Insurance and its claims service providers to collect, use, disclose and/or process your personal data set out in this form and any other information provided by you or possessed by ERGO Insurance for the purpose of enabling ERGO to provide you with services required of an insurance provider, such as evaluating, processing, administering, and/or managing of your relationship and policies with ERGO Insurance. This includes among other things policy servicing, processing, investigating, handling, administering and/or settling your claim with ERGO or other insurers.
  4. understand that ERGO Insurance may/will disclose and transfer your personal data to third parties, including but not limited to its affiliates, representatives, agents and third party service providers, lawyers/law firms, whether located within or outside Singapore, for one or more of the above purposes, and the said third parties may/will subsequently collect, use, disclose and/or process your personal data for or more of the above purposes;
  5. accept that the personal data protection clauses herein are not exhaustive and you have read, understood and accept the terms of ERGO’s Personal Data Protection Policy at https://www.ergo.com.sg/pdpa;
  6. confirm that you are authorised to disclose information (including personal health information) about the insured person if this claim is made on behalf of them.
  7. confirm that you or the insured person is not claiming from any other insurance policy or on your or insured person's employment benefits provided by your or insured person’s employer.

I Agree

    

Imp Note: The acceptance of this online claim form does NOT constitute an admission of liability by ERGO Insurance Pte Ltd. or waiver of its rights.

Personal Information





Claims Payment


Please provide your bank details for faster claims processing. Once approved, your claim amount will be credited into your bank account.

We will only credit into the Policyholder’s/Insured Person’s account.
Notification of payment will be sent to your email address stated in your details. The company shall:
(i) be discharged from all liability under this claim and
(ii) not be liable for any and all losses incurred by you, as a result of you providing the company with inaccurate bank account number under this section for the payment of this claim.




Declaration and Submission


By submitting this claim form online, you:

  1. declare that the particulars stated above are true, accurate and complete and understand that if you have in this or in any further declaration in respect of this claim, made any false or fraudulent statement or suppress conceal or falsely state any material fact whatsoever my claim may be refused.
  2. authorise any person or organisation who has relevant information on this claim, including any medical practitioner, health care provider, insurance company and investigative agencies, to release and exchange such information (including personal health information) requested by ERGO Insurance and/or its claims service providers.
  3. authorise ERGO Insurance and its claims service providers to collect, use, disclose and/or process your personal data set out in this form and any other information provided by you or possessed by ERGO Insurance for the purpose of enabling ERGO to provide you with services required of an insurance provider, such as evaluating, processing, administering, and/or managing of your relationship and policies with ERGO Insurance. This includes among other things policy servicing, processing, investigating, handling, administering and/or settling your claim with ERGO or other insurers.
  4. understand that ERGO Insurance may/will disclose and transfer your personal data to third parties, including but not limited to its affiliates, representatives, agents and third party service providers, lawyers/law firms, whether located within or outside Singapore, for one or more of the above purposes, and the said third parties may/will subsequently collect, use, disclose and/or process your personal data for or more of the above purposes;
  5. accept that the personal data protection clauses herein are not exhaustive and you have read, understood and accept the terms of ERGO’s Personal Data Protection Policy at https://www.ergo.com.sg/pdpa;
  6. confirm that you are authorised to disclose information (including personal health information) about the insured person if this claim is made on behalf of them.
  7. confirm that you or the insured person is not claiming from any other insurance policy or on your or insured person's employment benefits provided by your or insured person’s employer.

I Agree

    

Imp Note: The acceptance of this online claim form does NOT constitute an admission of liability by ERGO Insurance Pte Ltd. or waiver of its rights.

Personal Information





Claims Payment


Please provide your bank details for faster claims processing. Once approved, your claim amount will be credited into your bank account.

We will only credit into the Policyholder’s/Insured Person’s account.
Notification of payment will be sent to your email address stated in your details. The company shall:
(i) be discharged from all liability under this claim and
(ii) not be liable for any and all losses incurred by you, as a result of you providing the company with inaccurate bank account number under this section for the payment of this claim.




Declaration and Submission


By submitting this claim form online, you:

  1. declare that the particulars stated above are true, accurate and complete and understand that if you have in this or in any further declaration in respect of this claim, made any false or fraudulent statement or suppress conceal or falsely state any material fact whatsoever my claim may be refused.
  2. authorise any person or organisation who has relevant information on this claim, including any medical practitioner, health care provider, insurance company and investigative agencies, to release and exchange such information (including personal health information) requested by ERGO Insurance and/or its claims service providers.
  3. authorise ERGO Insurance and its claims service providers to collect, use, disclose and/or process your personal data set out in this form and any other information provided by you or possessed by ERGO Insurance for the purpose of enabling ERGO to provide you with services required of an insurance provider, such as evaluating, processing, administering, and/or managing of your relationship and policies with ERGO Insurance. This includes among other things policy servicing, processing, investigating, handling, administering and/or settling your claim with ERGO or other insurers.
  4. understand that ERGO Insurance may/will disclose and transfer your personal data to third parties, including but not limited to its affiliates, representatives, agents and third party service providers, lawyers/law firms, whether located within or outside Singapore, for one or more of the above purposes, and the said third parties may/will subsequently collect, use, disclose and/or process your personal data for or more of the above purposes;
  5. accept that the personal data protection clauses herein are not exhaustive and you have read, understood and accept the terms of ERGO’s Personal Data Protection Policy at https://www.ergo.com.sg/pdpa;
  6. confirm that you are authorised to disclose information (including personal health information) about the insured person if this claim is made on behalf of them.
  7. confirm that you or the insured person is not claiming from any other insurance policy or on your or insured person's employment benefits provided by your or insured person’s employer.

I Agree

    

Imp Note: The acceptance of this online claim form does NOT constitute an admission of liability by ERGO Insurance Pte Ltd. or waiver of its rights.

Personal Information





Claims Payment


Please provide your bank details for faster claims processing. Once approved, your claim amount will be credited into your bank account.

We will only credit into the Policyholder’s/Insured Person’s account.
Notification of payment will be sent to your email address stated in your details. The company shall:
(i) be discharged from all liability under this claim and
(ii) not be liable for any and all losses incurred by you, as a result of you providing the company with inaccurate bank account number under this section for the payment of this claim.




Other Benefits








Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.






Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.








Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.




Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.








Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.










Upload Supporting Documents


If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.













Declaration and Submission


By submitting this claim form online, you:

  1. declare that the particulars stated above are true, accurate and complete and understand that if you have in this or in any further declaration in respect of this claim, made any false or fraudulent statement or suppress conceal or falsely state any material fact whatsoever my claim may be refused.
  2. authorise any person or organisation who has relevant information on this claim, including any medical practitioner, health care provider, insurance company and investigative agencies, to release and exchange such information (including personal health information) requested by ERGO Insurance and/or its claims service providers.
  3. authorise ERGO Insurance and its claims service providers to collect, use, disclose and/or process your personal data set out in this form and any other information provided by you or possessed by ERGO Insurance for the purpose of enabling ERGO to provide you with services required of an insurance provider, such as evaluating, processing, administering, and/or managing of your relationship and policies with ERGO Insurance. This includes among other things policy servicing, processing, investigating, handling, administering and/or settling your claim with ERGO or other insurers.
  4. understand that ERGO Insurance may/will disclose and transfer your personal data to third parties, including but not limited to its affiliates, representatives, agents and third party service providers, lawyers/law firms, whether located within or outside Singapore, for one or more of the above purposes, and the said third parties may/will subsequently collect, use, disclose and/or process your personal data for or more of the above purposes;
  5. accept that the personal data protection clauses herein are not exhaustive and you have read, understood and accept the terms of ERGO’s Personal Data Protection Policy at https://www.ergo.com.sg/pdpa;
  6. confirm that you are authorised to disclose information (including personal health information) about the insured person if this claim is made on behalf of them.
  7. confirm that you or the insured person is not claiming from any other insurance policy or on your or insured person's employment benefits provided by your or insured person’s employer.

I Agree

    

Imp Note: The acceptance of this online claim form does NOT constitute an admission of liability by ERGO Insurance Pte Ltd. or waiver of its rights.

Telephone

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Address

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Telephone

+65 6829 9199

Call
E-Mail

ergoinsurance@ergo.com.sg

E-Mail
ERGO Insurance Pte. Ltd.

5 Temasek Boulevard,
#04-05 Suntec Tower Five,
Singapore 038985

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