Personal Accident Claimergoadmin2022-01-20T08:58:19+08:00
Personal Accident Claim
As part of our continuous efforts to enhance digitalisation, we are pleased to inform that claims submission of all classes can be done online. Please note that from 1 December 2021, ERGO no longer accept hardcopy claim forms.
Please note that this procedure is only intended as a guide. Each claim submitted to ERGO will be reviewed based on its own merits in accordance with the concerned policy terms and conditions. We reserve our right to request for additional documents and/or information on a case-by-case basis.
To ensure speedy claims processing, please follow the below guidelines:
The Claim Form has to be completed, signed and submitted together with the original supporting documents according to the section of loss stated below;
All Claims Notification must be sent to ERGO Insurance Pte. Ltd. in Singapore within 30 days after the occurrence of any event which may give rise to a claim. Notification could be verbal or written, followed by the completed claim form;
For general claims enquiries, please call 6829 9199 from 08.30am to 05.30pm, Monday to Friday except public holidays.
To enable the Claims Department to process the claim at its best, the following information should be provided at the time of notification:
(a) Policy Number
(b) Circumstances of the accident/loss
(c) Date/Place of accident/loss
(d) Extent of loss
(e) The type of coverage provided
For Emergency Medical Assistance, please call our ERGO Assistance Hotline at 6238 9909. (Please note that general claims enquiries will not be serviced at this number.)
Detailed post mortem report/ autopsy report, or medical report if post mortem report/ autopsy report is not available
Police report and findings on the alleged accident (if applicable)
Copy of driver’s licence and certificate of auto insurance (if deceased was driving at the time of accident)
Incident report lodged by the employer (if the accident is industrial or work related)
Nominee’s identity card (if the insured has made a nomination under the policy) or copy of claimant’s identity card and proof of relationship (if the insured has not made any nomination under the policy)
Letter of Administration or Probate (this is only applicable if the insured has not made a nomination under the policy)
Please note that in accordance with the Policy terms, we will only pay for covered expenses if the services of ERGO Assistance or an authorised representative of ERGO Assistance is used to make the necessary arrangements for the return of the Insured’s mortal remains. Please call our ERGO Assistance Hotline at 6238 9909 for assistance.