Personal accident claims 2018-01-15T11:55:56+00:00

Personal accident claims

 

Please note that this procedure is only intended as a guide. Each claim submitted to ERGO will be reviewed based on its own merits in accordance with the concerned policy terms and conditions. We reserve our right to request for additional documents and/or information on a case-by-case basis.

To ensure speedy claims processing, please follow the below guidelines: 

  • All claims must be submitted using the ERGO AccidentProtect Individual Claim Form.
  • All fields must be completed to avoid any delay in claims processing.
  • You must give us written notice of your claim as soon as possible and, in any case, within 30 days after the occurrence of any event which may give rise to a claim under your policy.
  • For general claims enquiries, please call 6829 9199 from 08.30am to 05.30pm, Monday to Friday except public holidays.

For Emergency Medical Assistance, please call our ERGO Assistance Hotline at 6238 9909. (Please note that general claims enquiries will not be serviced at this number.)

Documentation required for claims under each benefit are as follows:

  1. Certified true copy of death certificate
  2. Medical report form completed by treating doctor
  3. Detailed post mortem report/ autopsy report, or medical report if post mortem report/ autopsy report is not available
  4. Police report and findings on the alleged accident (if applicable)
  5. Copy of driver’s licence and certificate of auto insurance (if deceased was driving at the time of accident)
  6. Incident report lodged by the employer (if the accident is industrial or work related)
  7. Nominee’s identity card (if the insured has made a nomination under the policy) or copy of claimant’s identity card and proof of relationship (if the insured has not made any nomination under the policy)
  8. Letter of Administration or Probate (this is only applicable if the insured has not made a nomination under the policy)
  1. Police report and findings on the alleged accident (if applicable)
  2. Attending physician’s statement completed by the treating doctor
  3. All available medical reports or any other document to substantiate the claim
  4. Medical Specialist Report confirming the Permanent Disablement Accident report lodged by your employer (if the accident is industrial or work related)
  1. Original final medical invoices and receipts (as proof of payment)
  2. Police report for road traffic accidents or other accidents (if applicable)
  3. Accident report lodged by your employer (if the accident is industrial or work related)
  4. Certified true copy of medical report or Attending Physician’s Statement by treating doctor (medical report fees are borne by you as the claimant)
  1. Police report for road traffic accidents or other accidents (if applicable)
  2. Accident report lodged by your employer (if the accident is industrial or work related)
  3. Certified true copy of medical report or Attending Physician’s Statement by treating doctor (medical report fees are borne by you as the claimant)
  4. Copy of hospitalisation bills
  1. Certified true copy of medical report or Attending Physician’s Statement by treating doctor, indicating the type and location of fractures (medical report fees are borne by you as the claimant)
  2. Police report for road traffic accident or other accidents (if applicable)
  3. Accident report lodged by your employer (if the accident is industrial or work related)
  1. Please note that in accordance with the Policy terms, we will only pay for covered expenses if the services of ERGO Assistance or an authorised representative of ERGO Assistance is used to make the necessary arrangements for the return of the Insured’s mortal remains. Please call our ERGO Assistance Hotline at 6238 9909 for assistance.

For enquiries

ERGO Insurance Pte. Ltd.

DID: +65 6829 9199
Fax: +65 6829 9248
Email: claims@ergo.com.sg

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+65 6829 9199

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ergoinsurance@ergo.com.sg

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ERGO Insurance Pte. Ltd.

5 Temasek Boulevard,
#04-01 Suntec Tower Five,
Singapore 038985

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