Important Notice: Covid-19 circuit breaker announced – We continue to serve our customers and partners

On 3rd April 2020, honourable Prime Minister Lee Hsien Long announced that significantly tighter measures will be implemented by the Singapore Government starting 7th April 2020 in order to contain the COVID-19 spread.  As a result, most workplaces will be non-operational barring those that fall under the essential service category.

The Insurance Industry has been categorised as an essential service thus we wish to assure you that we remain fully committed to serving our customers and partners during this circuit breaking period.

We all have to play our part and even though we continue to function, we will be strictly adhering to the government’s instructions to operate with minimal staff in our office and maximum work from home arrangement during this period.  We therefore encourage our customers and partners to avoid visiting our office and contact us via email (customersupport@ergo.com.sg ) or phone +65 6929 9199 / +65 98276193 (office hours). Simple activities such as request for quotations, filing of claims can also be done directly on our website www.ergo.com.sg. Our partners can also directly contact their respective servicers on their mobile numbers or office DID Numbers as their phone lines are forwarded

We have put in place work from home arrangements for most of our employees, and we will assist you as best as we can during this unprecedented situation. As we are experiencing large number of customer enquiries, we seek your understanding that we may take longer than usual to respond.

We will keep sharing regular updates with you during this period as the situation evolves. Subsequently we encourage you to visit our website and our official Facebook page for latest updates.

We thank you for your understanding and support.

Take care and stay safe.

06 April 2020