Commercial vehicle claims

Emergency assistance

In the event of an accident stay calm and take the following steps:

  1. Call our 24-hour Mobile Accident Response Service (MARS) hotline 6333 2222 to receive immediate assistance. A Field Officer will be dispatched to the scene within 20 minutes to render assistance and guide you through the electronic filing of your accident report.
  2. Do not engage in a conversation with any unknown party before the field officer arrived.
  3. If the other parties involved in the accident are unable to wait for our Field Officer to arrive, do take photographs of the position and damage to the vehicles if possible.
  4. If there are witnesses, note down their names, NRIC numbers, addresses and telephone numbers.
  5. Do not admit or discuss liability.

Reporting & accident repair

Our panel workshops provide quality repair and service with a 6-month warranty period. Please click here for a list of our Authorised Workshops/Reporting Centres.

With effect  from 1 June 2008, under the regime of the Motor Claims Framework, all motorists in Singapore involved in a Non-Injury Motor accident are required to report the accident with their damaged vehicle through MARS or insurers Authorised Workshops/Reporting Centers within 24 hours or the next working day of the accident.

Lodge a police report for the following motor accident cases:

  1. Injury cases;
  2. Non-injury case involving a Government vehicle, damage to Government property and foreign vehicle;
  3. Non-injury case involving a pedestrian or cyclist

Police report is also required should you involve or suspect of vandalism, theft, stolen and hit & run.

Towing (includes Malaysia) or roadside assistance

If your vehicle cannot be driven or has broken down, please call our 24-hour Mobile Accident Response Service (MARS) hotline at +65 6333 2222 for assistance

For accidents outside Singapore

If your vehicle is involved in an accident/loss in Malaysia, you are required to make a report at a police station in Malaysia.

For assistance, you may contact our 24-hour Mobile Accident Response Service (MARS) hotline at +65 6333 2222

Windscreen damage claim

ERGO’s specialist windscreen repairer is Glass-Fix Pte. Ltd.

Glass-Fix Pte. Ltd.
52 Ubi Ave 3
#04-42 Frontier E Park @Ubi
Singapore 408867


1 Bukit Batok Crescent
11 WCEGA Plaza
Singapore 658064

Tel:        +65 6278 0887
Fax:        +65 6749 0541 / +65 6570 9342
9:00am – 6:00pm (Mon-Fri)
9:00am – 1:00pm (Sat)

Download the windscreen damage claim form here

For enquiries

ERGO Insurance (S) Pte Ltd

Phone: +65 6829 9199/ +65 98276193 (office hours)
Fax:+65 6829 9247
8:30am – 5:30pm (Mon-Fri)

Mobile Accident Response Service (MARS)

Phone: +65 6333 2222 (24 Hours)